Yoursafe experience anyone?

Hi everyone,

I ran into an unexpected problem with Yoursafe. and am wondering if anyone has experience with Yoursafe

I had opened an account there last year, and they were a bit more difficult than expected, but in the end all good.

For project delay reasons, I did not use the account for perhaps 8-10 months. Now, when I needed it, I tried to log in and nothing.

Supposedly my PIN was no good - at least was the error message. That is definitely NOT true as I keep all important data in a secure location and keep the records up to date and encrypted.

So OK I had thought most likely they have suspended account for no activity so it should be easy to get it re-activated. And ditto if I had indeed made an error and wrote an down incorrect PIN.

Well....

I had sent an email saying I cannot log into my account and could you please help.

While I did receive an automated email confirming my submission, that was it. No additional follow up, just silence. I had sent 3 more emails during the past 2 weeks and nothing. Not a single response, not even an automated email.

At this point I will just write it off and will not ever use them, because if they cannot (or do not want) to solve a simple "cannot access my account" issue, how can I trust them with the actual money transfers.

Anyone here has any experience with Yoursafe?

Thank you

Mercado4

That could also be true.

However, if this is indeed the case, it indicates even higher level of disregard for the Yoursafe clients. Either way, I have zero interest in using them anymore - just wanted to share the experience and also to see if anyone else here might have dealt with them.